Help

All you need to know about the first steps with RealVPN.

VPN Setup Tutorials

Learn how to set up a VPN connection on a wide range of platforms. This category contains tutorials for apps to ensure a secure VPN setup for the best privacy.

WireGuard-supporting Routers

WireGuard® is a powerful open-source VPN protocol that provides unpenetrable security and complete privacy.

Using our step-by-step instructions, you will find out how to configure the WireGuard® VPN client on your OpenWrt router. 

Note: To set up a WireGuard® VPN Client on your router you should install the latest OpenWrt firmware.

Important! Please note that you will need to configure your device using the generated settings by yourself at your own risk.

To generate the WireGuard connection data.

  1. Sign in with your account at https://realvpn.io

  2. Open the dropdown Account menu and click Settings.

  3. In the opened window select the required VPN server you want to connect to.

  4. Then select the WireGuard protocol from the list.

  5. Click Generate to get the connection data.

Now configure WireGuard® VPN Client on your OpenWrt router.

Install the Wireguard® packages

  1. Connect your device to the OpenWrt router and type the IP-address of the admin panel in the address line of the browser. The default IP-address of the router is 192.168.1.1.

  2. Go to the System > Software.

  3. Press Update Lists and wait for a moment. Scroll down the page and click Dismiss.

  4. Paste luci-i18n-wireguard-en in the Search field and click Install.

  5. Click Install. Scroll down the page and click Dismiss.

  6. Go to the Installed tab, print wireguard in the Search field, and check if the following packages were successfully installed: wireguard-tools; kmod-wireguard; luci-app-wireguard; luci-i18n-wireguard-en; luci-proto-wireguard

  7. To apply the changes, go to the Status tab and reboot your router.

Create the WireGuard® interface

  1.  Go to the Network tab > Interfaces > Add New Interface

  2. Set it’s custom name, for example RealVPN and choose the Wireguard® protocol. Press Create Interface.

  3. Select General Settings and paste the details of the manual configuration settings you’ve generated before: PrivateKey = paste the PrivateKey from your User Office; ListenPort =  paste the ListenPort details; IP Addresses = paste Address information and press +

  4. Go to the Peers tab and add the following details: 

  • PublicKey = paste PublicKey from the User Office

  • PresharedKey = paste PresharedKey details

  • AllowedIPs = paste the first AllowedIP, press the + sign, and enter the second AllowedIP

  • Set the checkbox for Route Allowed IPs

  • Endpoint Host = paste Endpoint information before the colon sign

  • Endpoint Port = paste Endpoint information after the colon sign

  • Persistent Keep Alive = paste PersistentKeepalive from the User Office

  1. Select the Firewall Settings tab. For Create / Assign firewall-zone, select WAN and press Save.

  2. Press Save & Apply.

Add Static DNS server

  1.  Go to the Interface tab > WAN > click Edit > select Advanced Settings tab. Uncheck the Use DNS servers advertised by Peers option, paste the DNS details from the User Office, and press + sign.

  2. Click Save.

  3. Press Save & Apply

    Note: If you face any issues related to your VPN connection, please reboot your router. To do this, go to the Status tab and click Reboot.

  4. That's it. Now you have a VPN connection running through the WireGuard® VPN protocol.

    “WireGuard” is a registered trademark of Jason A. Donenfeld.

Downloading and installing

Open the App Store.

Search for RealVPN. Note: RealVPN may not appear in the App Store in certain regions with VPN restrictions. If that’s the case, follow this guide on how to download our app from such locations.

Tap the Download button.

Setting up and using the app

Tap the RealVPN app icon to launch it.

Allow VPN Configurations to start using the app.

You will see a splash window explaining the main controls of the app. Simply tap the screen to hide the guides.

Tap the gear icon in the upper right corner to open the Settings menu and create an account.

In the opened Settings menu tap Your Account and then select Sign Up to create a new account or Sign In to log in with your existing one.

To select a subscription, tap Change Plan in the Settings menu or simply tap the Upgrade Now button in the main window.

In the opened subscriptions list select an appropriate one and tap Upgrade Now then follow the on-screen instructions to perform the purchase.

Once subscribed you will see the Free Plan sign disappeared from the bottom part of the main window.

Selecting a VPN server

In the main window tap the Flag icon in the upper part.

In the opened list select a VPN server you prefer.

Now return to the main window and tap the big red Disconnected button. Allow VPN Configurations to apply the required configuration data.

In the opened window enter your device lock code to enable the VPN connection.

Once connected to the selected VPN server you will see a small rocketship landed successfully in the selected country.  

The red button will turn green and change its name to Connected.

To disconnect simply tap the green Connected button again. You will see the rocket flying away from the country. See you soon!

Settings

To manage Account and Subscription use the Settings menu.

Tap the gear icon in the upper right corner to open the Settings menu.

In the Settings menu you can:

  • Manage your Account or create a new one.

  • Enable the Auto Reconnect option to stay protected all the time.

  • Select an appropriate subscription or change an existing plan.

  • Read our Terms and Privacy Policy.

  • Restore your purchases in case of any issues with the purchased subscriptions or starting usage on a new device.

  • Write to our support team.

  • Rate our app allowing the small rocket ship to fly to new countries!  

Features

Learn more about RealVPN features.

At the moment we provide the automatic selection to give you the best possible performance, considering many different factors such as location and current server workload. However, you can choose a VPN server from our list according to your needs. Please bear in mind that most of the time a server closer to your geographical location will provide you the best speed.

We do not keep logs of your online activities and never associate any domains or applications that yo,u use with you, your device, or email.

When you download the Real VPN app, connect to the Real VPN, or visit our websites, we and our third-party service providers automatically collect some information about you and your device. Below is the list of the types of Personal Information collected when you use our Services:

When you launch the Real VPN app, before you connect to the VPN, we and our service providers collect some device-specific information, such as

  • the unique mobile ID

  • hardware model

  • OS version

  • language

  • network information

We may also use but never log or store, your IP address to derive your approximate (city-level) location. We use this information to provide you with the best quality of connection and improve the Services, troubleshoot, and perform analytics on our services. Our service providers may collect IP addresses for marketing attribution purposes.

When you connect to the Real VPN, we collect your IP address, immediately encrypt it and store it only while you are connected to our VPN. We immediately delete your IP address once you disconnected from the VPN. We do NOT associate your IP address with your online activities and we do not store or log your IP address after you disconnect from the VPN.

We do not record any specific website visits or app usage by any specific user.

  • Easy to use - one button to enable protection.

  • Multiple VPN servers are available worldwide for the best connection speed.

  • Free access to beloved websites and social media.

  • Secure Internet access for online shopping and banking.

  • High-grade encryption AES-256 for your personal data sent through Internet, such as credit cards, passwords, and pins.

  • Total anonymity online – hide from anyone who might want to interfere in your conversations.

  • Best pricing for the value and Lifetime plans – pay once and use forever.

  • Up to 5 devices connected simultaneously for a single account.

  • High-quality customer support 24/7.

We are operating as an Estonian company under EU jurisdiction.

Billing and Payments

All the information on managing your payments, subscriptions, and redeem codes.

While all amounts paid are non-refundable, certain refund requests for subscriptions may be considered by RealVPN on a case-by-case basis and granted at the sole discretion of RealVPN.

At the moment you can buy a subscription in the Apple App Store, by using the payment method available for your Apple ID account.

Payments via credit card may take up to 40 minutes to be verified.

Sometimes the Apple billing receipt can not be validated, so please use the Restore Purchases option from the Settings menu.

There is a small chance that your payment was wrongly flagged for suspicion of fraud. If that’s the case, your payment will be reverted back to your credit card. To complete the purchase, you would need to get in touch with our support and provide proof of non-fraud.

As always, please contact our support team if you have any questions or would like an update on your payment.

To apply a redeem code:

  1. Go to the https://realvpn.io

  2. Sign in with your RealVPN account using the menu in the upper right corner

  3. Once signed in, open the dropdown menu under your account name and select Redeem a Code.

  4. In the opened window input your code and tap Apply button.

We keep payment information and it is linked with your account in order to provide a refund. However, your account is not linked with any activity you have done when connected to VPN.

Any RealVPN subscription enables you to use all RealVPN servers worldwide without any limitations on web traffic or connection speed on up to 5 connected devices simultaneously. The difference is only the cost and time period of the subscription.

Subscriptions may be managed, and auto-renewal may be turned off by going to your iTunes Account Settings after purchase.

  1. Tap the Free Plan in the bottom part of the main window, or open the Settings by tapping the gear icon in the upper right corner and then tap Change Plan.

  2. Select a plan that is more suitable for your needs.

  3. Tap Upgrade Now and follow the instructions.

Note that:

  • Payment will be charged to your iTunes Account at confirmation of purchase.

  • Your subscription will be automatically renewed unless auto-renew is turned off at least 24-hours before the end of the current period.

  • Your iTunes Account will be charged for renewal within 24-hours prior to the end of the current period.

  • Subscriptions may be managed, and auto-renewal may be turned off by going to your iTunes Account Settings after purchase.

  • Any unused portion of a free trial period, if offered, will be forfeited when a subscription is purchased.

  • Terms & Conditions: https://www.realvpn.io/terms

Yes, you can change the current subscription.

  1. Open the Settings by tapping the gear icon in the upper right corner and then tap Change Plan.

  2. Select a plan that is more suitable for your needs.

  3. Tap Upgrade Now and follow the instructions.

When signing up for the RealVPN service, you need to enter an email address. You will be using it for login and will receive your password to that same address. 

So make sure that the email address you provide is valid and can be accessed by you.

If you have signed up successfully but have not received any email with your login credentials, follow these steps:

  • Wait for up to 5 minutes after the signup for your email to arrive.

  • Check your junk, spam, promotions, and other sections of your email account. Activation emails are sent to many users, so they might be flagged for spam or similar.

  • You can get your password to be reset using the https://www.realvpn.io/forgot-password/ webpage.

We don’t have any surveillance on your activities and do not store any logs. RealVPN service is fully GDPR-compliant. Read our full Privacy Policy that has been written in simple English at https://www.realvpn.io/privacy-policy

RealVPN works on a subscription basis, so once you have paid for a selected plan (except a lifetime one) it will create an auto-renewable subscription that will charge you each time the subscription time period ends, to prevent you from losing access to the VPN service.

If you have a recurring payment subscription and your VPN account expired do not make a manual payment. Sometimes payment systems are late to make an automatic payment which results in a gap when your account is inactive.

Connectivity

How to connect to RealVPN servers on MS Windows

Before you begin to set up RealVPN IKEv2  setup, you need to get your VPN account credentials from the RealVPN's User Settings.

  1. Sign in with your account at https://realvpn.io

  2. Open the dropdown Account menu and click Settings.

  3. In the opened window select the required VPN server you want to connect to.

  4. Then select the IKEv2 protocol from the list.

  5. Click Generate to get the connection data.

Now proceed to setting up the connection on your MS Windows computer.

  1. Click Start button in the bottom left corner of the screen (the one with Windows logo). Go to "Settings".

  2. Go to "Network & Internet".

  3. Select "VPN" in the menu on the left.

  4. Click "Add a VPN connection".

  5. For the "VPN Provider" select "Windows (built-in)".  The connection name can be any as you like.  For example RealVPN.
    "Server name or address" is the server address that you obtained on the RealVPN website.  Select "IKEv2" for "VPN type".  

    *Be sure to write in the full hostname, not the IP address.  Windows requires the full hostname.

  6. Scroll the window and select Username and password option for Type of sign-in info.  Fill the "Username" and "Password" fields.
    For manual setup, username and password are your credentials obtained on the RealVPN website.  Check "Remember my sign-in info" and click "Save" button.

  7. Now you will see the newly created connection. Click it.

  8. Click the "Connect" button.

  9. Once RealVPN is connected and you can view the "Connected" status.

  10. You can also check the VPN status in the Network applet (the icon in your system tray at the bottom right).

  11. Done. You are connected.

  1. Find the network connections icon in the bottom right corner of the screen (near the clock). The icon can be in the shape of a computer display or wireless signal meter (you can see it on Step 10 of the Settings guide above).

  2. Click that icon. In the appeared list click on any network connection.

  3. After that, you will see another window with the connection list, click on the RealVPN connection (the connection name can be different, you have set it up on Step 5 of the Settings guide above).

  4. Click the "Connect" button under the connection name.

  1. Find the network connections icon in the bottom right corner of the screen (near the clock). The icon can be in the shape of a computer display or wireless signal meter (you can see it on Step 10 of the Settings guide above).

  2. Click that icon. In the appeared list click on any network connection.

  3. After that, you will see another window with the connection list, click on the RealVPN connection (the connection name can be different, you have set it up on Step 5 of the Settings guide above).

  4. Click the "Disconnect" button under the connection name.